+$1.6M/yr
added to bottom line
We scale with our footprint, not our headcount.
“Our partner footprint grows every quarter, and the old math said headcount had to grow with it. Cast presents a business review to every partner, every month, and answers their questions on the spot.”
DH
Every account gets a review, not just the top ten.
“Quarterly reviews used to reach only the accounts a CSM had time for. Cast builds each one around the numbers that matter to that customer. It added $1.6M to the bottom line in a year and returned thirty times what we put in.”
Read how Cast helps Pure Storage achieve 30× ROI
LM
I’ve used Cast at Aruba, HPE, and now CDK.
“I’ve used Cast at Aruba, HPE, and now CDK, because it solves the one tradeoff CX operations never escapes: depth versus reach. It delivers both — a personalized, automated review for every customer, with answers on demand — removing the ceiling a fixed headcount always hits.”
MH
We cover a global book without diluting it.
“Executive reviews are where CS proves its value — and exactly what doesn’t scale. Cast delivers one to every account and fields executive questions live, so we cover a global book without diluting it.”
OLCoverage up, prep down.
“My team’s best hours used to go into decks. Now Cast builds and presents every account’s review — coverage up, prep down, and our time freed for the conversations that need judgment.”
SM
Engaging a broad set of users has significantly increased our impact.
“We surveyed several high-profile HPE customer executives, who highlighted that the information shared in the GreenLake Business Review created via Cast was “extremely valuable” to their business needs. The average score was a 9/10, with many customers appreciating the detailed insights and personalized content.”
Why HPE selected AI agents — Interview
PR
Digital engagement that finally behaves like a person.
“Digital programs usually feel like broadcasts. Cast presents to each customer, answers what they ask, and follows up — renewals rose 6.1% and the value we delivered tripled.”
TC
Members see their savings — and they reply.
“In procurement the numbers persuade, but only if customers actually see them. Cast puts each member’s savings in front of them and answers what they ask, and it opened conversations we were not having before.”
LH
Our smallest members get our best attention.
“We serve tens of thousands of independent operators. No CX team could give each one a personal review — Cast does.”
CG
Innovation and insights right to every operator.
“Cast brings innovation and insights right to our operators’ inboxes without increasing the headcount. We also use Cast to enhance our personal Client Management experience.”
AP
AMA humanizes the digital experience.
“The introduction of AMA by Cast.app humanizes the digital experience by replicating the interactivity that is native to in-person engagements. We’re excited to add this element to our customer offering.”
How vCom transformed customer engagement with Cast
KD