For Customer Success, Onboarding, Account Management, and Level2 Support.
Cast.app Use Cases
Cast.app use cases are designed to help your customer and revenue orgs, grow and preserve revenue from your customers and late-stage prospects at scale, without requiring you to expand teams.
Business Reviews as your secret growth engine
The primary use case is to engage and influence your existing customers, via one-on-one interactive, approachable, and personalized presentations generated and presented at scale, using AI agents such as AI Customer Success and Account Managers.
Most importantly, the business reviews are your secret growth engine and competitive edge for enhancing time to value, usage, adoption, retention, expansion, customer ROI, expertise, and referrals.
ROI & Churn Mitigation, Benchmarking, & Health
By comparing originally projected to actual rolling ROI, you can predict churn quarters earlier and make renewals and expansions effortless.
Enable auto-benchmarking to drive adoption and expansion without relying on lagging customer health KPIs.
Proactively prevent health degradation versus relying on lagging Customer Health KPIs.
Conversational CX and PX Feedback
Interweave feedback seamlessly into conversations, gathering valuable insights from users and busy executives, emulating human interactions and making it far more engaging than conventional surveys.
Conversational CX Feedback:
● 11-pt Net Promoter Score (NPS),
● Earned Growth Rate (EGR and NPS 3.0),
● 7-pt Customer Effort Score (CES),
● 5-pt- Customer Satisfaction (CSAT)
Conversational PX Feedback:
● 4-Pt Product Market Fit (PMF),
● Product Efficiency Delta 4
Onboard Accounts, Users, & Executives. Pre-board Prospects.
Since over 40% of churn can be traced back to substandard onboarding experiences (per 2025 Benchmark), proper and fast onboarding accelerates value and ROI realization when you separate account, user, and executive onboarding.
Partner Accountability and Satisfaction
Drive reseller and partner accountability (compare NRR across partners) and satisfaction, similar to that of customers — at scale.
Personalized AI Coaching and Recaps
Offer personalized coaching and recaps that have the cost structure of an LMS and the effectiveness of one-on-one instructor-led training.
They coach with actual customer data instead of examples, used by LMS systems.
