How what your customers want
tie into the Cast use cases

Drive Growth and Revenue across 100% of your users and executives, across 100% accounts — all without adding a single headcount.

Cast Use cases span scaling post-sales across the customer lifecycle — from pre-boarding late-stage prospects, onboarding accounts, users, and executives, to driving usage, adoption, renewals, expansion, retention, referrals, and off-boarding.


Executive Summary
Here is the Executive Summary.


Customer and Revenue Use Cases

1. Growth and Revenue Engine

Every touchpoint you have with users and executives throughout their journey with your product—including Digital Business Reviews, Updates, Return on Investment reviews, and Onboarding Status Overviews—serves as Your Secret Growth and Revenue Engine for growing and preserving revenue at scale.

Business reviews at the account level can often be overlooked. Your customers seek actionable information, status updates, and strategies to maximize both ROI and strategic value.

However, when done correctly, business reviews can be your secret engine for accelerating growth and preserving revenue. By making each review relevant to the specific needs of each persona, you ensure its effectiveness and impact.

2. Enterprise-Grade Onboarding & Enablement

Accelerate Customer Value Realization

Cast.app offers enterprise-grade onboarding that includes: Late-stage Prospect Pre-onboarding, Customer Account Onboarding, Customer User Onboarding, New Customer User Hire Onboarding, Re-onboarding, and Off-boarding.

3. NPS, CES, OES, OSAT, 𝛿4, Polls & Generative Forms

Your customers want to help you improve your products and services.

Cast.app supports relational NPS (11-, 5-, 2-point, and custom Likert scale), 7-point CES scale, new Product Market Fit (PMF), Product Efficiency Delta 4 Index, OSAT (Customers and Partner overall satisfaction), Promoter Referrals, and custom polls. You can also collect data using generative forms, that are purchase aware.

4. Personalized Learning & Recaps

More Personal than human-led. More scalable than LMS

Cast.app offers Personalized Learning, Relearning, and Recaps, that unlike LMS-based solutions do not shift the onus on learner.

5. Partner & Stakeholder Accountability

Reselle, Partners, and Stakeholder Accountability, Success, and Satisfaction.

Cast.app supports partner success to keep your partners accountable with NRR reporting and partner sales funnels.

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