Grow Net Revenue Retention on Autopilot.

Grow Efficiently, Save Costs, and Accelerate Time-to-value with Automated Digital Customer Success Account Managers.

Automate your Customer Success.
Drive onboarding, usage, & adoption.
Minimize account & revenue churn.
Influence renewals & revenue expansion.
Stream referrals from promoters.
Scale without scaling teams.
Trusted by customers:

View Digital CSMs Present, engage, answer questions, and Influence customers.

View Digital CSM-delivered πŸ‘‰
Digital Hub
Reach inactive users via email and text. Embed presentations in your web and mobile app to reach active users.

How Customer-first Approach and automated Digital CSMs drive NRR.

ASSIST CSMs by taking over 75% of mundane and tedious tasks.
DRIVE onboarding, usage, education, adoption, and retention.
ENGAGE customers with digital self-service resources and forms.
ELEVATE Customer Success Managers to relationship builders, consultants, or advisors.
INFLUENCE renewals, revenue expansion, and referrals from promoters and the community.
CONNECT customers to Subject Matter Experts, Account Managers, and CSMs as and when needed.

How helps you Grow NRR

Automated Digital CSMs combine data from all your data sources including CRM, CS, Data warehouses, and spreadsheets, to generate personalized and interactive Digital Business Review video presentations and digital hub pages for every persona at every customer, consistently & continuously.

On your behalf, Digital CSMs, present and explain customer insights, tie them to actionable recommendations, drive onboarding, adoption, and retention, and influence expansion and referrals.
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Customer Testimonials.

My team and I are excited about 3.0's 'Ask Me Anything.' With its AI-driven Digital CSMs, our customers get immediate, account-specific answers to their questions in an accessible ChatGPT style.

This revolutionary step in digital customer engagement and automation not only accelerates revenue growth but also enhances customer retention and expedites value realization.
Carlos Quezada
Vice President, Customer Experience Strategy, Automation, & Enablement
Hewlett Packard Enterprise
Pure Storage adds $400,000 per quarter in additional revenue and savings using Digital CSMs from just one use case.

We have 10 use cases now across business units.
Rigo Rodriguez
Senior Global Director,
Customer Success
‍PureStorage helped double the adoption rates of the latest ControlUp product, in just six weeks.
Yair Bortinger
Head of Customer Success & Operations
The introduction of AMA by humanizes the digital experience by replicating the interactivity that is native to in-person engagements.

We’re excited to add this element to our customer offering and believe it will be heavily utilized.
Kirsten Paduch DiChiappari
Vice President
Customer Success
vCom Solutions allows our Customer Success team to quickly share meaningful insights to our customers, helping them understand the impact of our product through a highly engaging, customized, and seamless interface.
Jasper Sone
Chief Product Officer enables us to automatically deliver customer insights to key stakeholders with relevant recommendations based on how their data is trending. It is the most powerful tool for helping our customers be successful at scale.
Andrew Glendon
Sr. Manager, Customer Success
With, we build and deliver engaging, valuable, personalized, repeatable, and actionable customer communications.
Teresa Chu
Manager, Customer Marketing
Aruba helped Pure Storage save 17,268 hours in the first year adding $800,000 in additional revenue and savings using Digital CSMs in the last two quarters.
Warlito Talagtag
Sr Manager CS Automation & Analytics
Pure Storage

One automation tool.
Endless Efficiencies for customer-facing teams.

Scale across all customer segments, maturity levels, and personas. Reach active users, inactive users, and executives.
Scale your Customer Success Program without scaling teams. Reduce CSM bottlenecks by executing playbooks directly.
Scale by getting past lagging customer health and engagement indicators.

Articles for Customer-facing teams

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