Common Customer Success Scaling strategies include: scaling CSM teams, 1:many digital CS, and many:many digital CS.
Scaling with Automation, Personalization, and Growth and Revenue Recommendations is the most effective scaling strategies when compared to scaling CSM teams, 1:many digital CS, and many:many digital CS.
Personalize both the user insights and recommendations by role and responsibilities.
Product Growth Recommendations
Curate and Share 1:many resources (webinar recordings, resources, blogs, infographics, ebooks).
Invite users to many:many communities or an in-person event.
Setup 1:1 office hours with your executive or CSM.
Drive revenue with sales recommendations, including upgrades, up-selling features, cross-selling products, renewals and expansion, and more.
Reach your Stakeholders, wherever they are.
You users login in to your product? Great! Reach them in-app, in-mobile-app, or in chat bots. They don't log in? No worries! Reach your executives and economic buyers over email, SMS, or slack.
Regardless, they get unique and personalized experiences appropriate for their role — not the generic "in-app" experience. Personalize by the most favorable channel for every user.
Value for your Customer:
Health, product adoption, retention, and advocacy, impactful outcomes for each user at every account.
Value for you:
ROI of an automation tool! Seamless renewals, reduced churn, expansion revenue automation, improved Net Revenue Retention, advocacy, and ability to interact with busy executives asynchronously.