DoorDash value reporting and upgrade recommendations — See DoorDash’s Usage Report of SaaS Magic prepared on behalf of Customer Success Manager Amy Layton. The Cast shares key metrics, provides an ROI narrative, and recommends upgrading to a higher tier to save on overage costs.See DoorDash Cast by SaaS Magic
Yelp Cast helps Yelp Restaurant Success teams onboard over 6,000 new restaurants annually by sharing key metrics related to their first 30 days on Yelp Restaurants software. The Cast includes recommendations and actions restaurants can take, such as buying Yelp ads or making Yelp posts, to best utilize the Yelp product.See Yelp Demo
The demo Cast reviews Danielle Cohn’s Xfinity Mobile on Verizon Wireless usage and explains why she should and how she can upgrade her mobile plan to avoid overages that she has been incurring for 3 months. It also offers her a 6-month promotion for Peacock Premium.
Danielle can upgrade her mobile plan and accept the Peacock Premium promotion directly within the Cast, or initiate a chat conversation with Comcast support.
Customer Service Success. Automate complex support requests. Avoid handover to a human agent.
Danielle is inquiring the Xfinity Assistant Chatbot why her monthly bill went up. Instead of transferring to a human agent for a detailed explanation, the chatbot explains that a promotion ended using a personalized Cast video and offers a discount on a case-by-case basis depending on the customer's standing, effectively containing the transfer to agent-bound support request.