πŸš€ Personalize User Journeys at Scale.

Automate Customer Success from pre-boarding, though onboarding, to activation.

Help customers realize continuous value. Help every stakeholder see success with your product, leading to improved product use, adoption, stickiness, and retention.

Market to retain and grow customers.

Recommend product growth and revenue expansion to the right persona at the right time, right after a convincing explanation.

πŸš€ Scale Customer Success with Cast Automation.

Customer Success Outreach
● Automate Digital Business Reviews
● Automate Customer Success playbooks
● Automate ad-hoc just-in-time presentations
● Trigger outreach based on customer health metrics
Onboarding & Activation
● Pre-boarding & Onboarding for users &Β executives
● Training, Coaching, and Advising
● Drive Product Use, Activation, & Adoption
Personalized Customer Marketing
● Customer Marketing to grow NRR
● Retention Marketing to grow GRR
● Product Marketing to introduce products
● Advocacy Marketing to drive NPS, CES, NPS3
Logo & Revenue Retention
● Expand value for more stakeholders
● Increase Stickiness & Retention
● Reduce Logo & Revenue Churn

πŸš€ Growth and Revenue Recommendations.

Growth Recommendations
● Curate 1:many resources
● Invite to many:many communities
● Amplify digital CS and community investments
● Offer 1:1 office hours with experts and executives
Renewal Recommendations
● Automate Renewals based on ROI and value
● Monthly to annual subscription renewal upgrade
● Annual to Multi-year contract renewal upgrade
● Early renewals
Revenue Recommendations
● Feature Upsells
● Product Cross-sells
● Partner product Cross-sells
● Seat & License Upgrades