Scale Customer Success.
Scale Customer Success & Revenue Expansion
with end-to-end Cast Automation.
Design: What your users experience.
In Cast Designer — cast.design.
In the amount of time you research, create a presentation, and present to ONE CSM-managed account, automate CS and revenue expansion for ALL your customer accounts, perpetually.
Try for free.
Drive value across the account base.
CSMs provide value to CSM-led high-touch (e.g. top paying, new, or high need) accounts and the Cast automated Virtual CSMs provide similar value to accounts without named CSMs. Learn More.
User Success ≫ Customer Success
Shift the focus from account-based Customer Success to user-based User Success. Improve stickiness by providing relevant recommendations to each role at your account.
Personalize User Journeys. At Scale.
Automate Customer Success and Revenue Expansion for every customer including accounts without CSMs.
Speak your user's lingo.
Design in Cast video presentations in English and present to users in a language of their preference. Studies show users complete more actions and quickly when they understand why they should take an action.²
Your Cast Virtual CSMs can explain and present in:
🇺🇸 US English, 🇬🇧 UK English, 🇦🇺 Australian English, 🇫🇷 Française, 🇪🇸Española, 🇮🇹 Italiano, 🇩🇪 Deutsche, 🇳🇱 Nederlandse, 🇩🇰 Dansk, 🇯🇵 Japanese 日本人, 🇮🇳 Hindi हिंदी, and 🇨🇳 Chinese 中文.
This ain't your average preso!
Cast video presentations are generated from customer account data, relevant & personalized, ultralight & interactive, explained by an automated virtual CSM, and drive impactful customer outcomes at scale.