Customer Success For Customer Service
Danielle is inquiring the Xfinity Assistant Chatbot why her monthly bill went up. Instead of transferring to a human agent for a detailed explanation, the chatbot explains that a promotion ended using a personalized Cast video and offers a discount on a case-by-case basis depending on the customer's standing, effectively containing the transfer to agent-bound support request.
Click Play to watch Cast.
Click ▶︎ Play below to watch Cast.