Customer Care

Humanize Customer Service Automations.

Danielle is inquiring the Xfinity Assistant Chatbot why her monthly bill went up. Instead of transferring to a human agent for a detailed explanation, the chatbot explains that a promotion ended using a personalized Cast video and offers a discount on a case-by-case basis depending on the customer's standing, effectively containing the transfer to agent-bound support request.
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Click Play to watch Cast.

Deliver within any chatbot

Click ▶︎ Play below to watch Cast.

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Explain 1:1
Explain user account data with personalized videos.
Simplify to drive actions
Deliver easy-to-understand and consumable reports.
Best time to drive action?
Right after a convincing explanation and
‍right within the Cast.

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