Customer Service automation with Cast personalized videos.

Danielle is inquiring why her monthly bill went up.

Instead of transferring to a human agent, Xfinity Assistant explains that a promotion ended using a personalized video and offers a discount on a case-by-case basis, effectively containing the agent-bound support request.

Click Play to watch Cast.
Explain 1:1
Explain using each user's account data.
Simplify to drive actions
Deliver easy-to-understand and consume reports.
Best time to drive action?
Right after a convincing explanation and
right within the Cast.

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