How Digital CSMs Grow NRR.

Automated Digital CSMs take over 75% of the mundane and tedious tasks from human CSMs, elevating them to consultants so they can focus on building relationships and solving new problems.

Automated Digital CSMs generate personalized presentations and digital hubs for every customer persona.

They present and explain customer insights tying them to actions that drive onboarding, adoption, retention, revenue, and referrals. They also answer account-specific questions via the Ask Me Anything feature.

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PNG Logo Digital CSM sharing Net Revenue Retention (NRR) with sales partners and
showing personalized recommendations Digital CSM presenting and explaining a support dashboard and
answering questions via the Ask Me anything feature

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